7 DAYS RETURN POLICY

At DUAGO, we stand behind our products and services and promise to leave you completely satisfied!

If for any reason you are not satisfied with the products you receive from us, you may return unused products for a full refund in the original form of payment.

There is no restocking fee and you will not be charged for original shipping cost. Once we receive and inspect the returned products, we will credit your account or issue a refund within 10 business days.

Returns are accepted within 7 days of delivery.

Only unused and unwashed items in the original packaging are eligible for the return.

DUAGO reserves the right to refuse the return and refund of goods shipped after the return period or that are not in their original condition.

FREE RETURN FOR THE UNITED ARAB EMIRATES

We currently offer free local returns for United Arab Emirates. Please fill in the form with the details of your order and we will provide you with a pre-paid return label.

RETURN FOR OTHER COUNTRIES

Buyers from other countries are responsible for their own return shipping costs. Please fill in the form with your order details and we will advise you of the nearest return address.

REFUNDS

Once we receive and review your return, a refund will be processed and a credit will automatically be issued to your credit card or original payment method within 10 business days.

LATE OR MISSING REFUNDS

If you have not received a refund within 10 business days of receiving the refund confirmation email, please contact us at [email protected].

EXCHANGES

If you would like to exchange the item, please email us at [email protected].